Cookies Policy
Cookies Policy
Effective Date: September 18, 2026 | pragyo.com
This Cookies Policy explains how Pragyo uses cookies and similar technologies on pragyo.com and in the Pragyo app, and how you can control them. It should be read together with our Privacy Policy.
1. What Are Cookies?
Cookies are small text files that a website stores on your device when you visit it. They help the site remember who you are, keep you logged in, and understand how you use it. In our mobile app, we use similar technologies — like local storage and device identifiers — that serve the same purpose.
2. Why We Use Cookies
• Keep you securely logged in between visits, so you don't have to re-enter an OTP every time.
• Remember your preferences, like language or saved Experts.
• Understand how people use pragyo.com, so we can fix issues and improve the experience.
• Measure how well our ads are performing, so we spend our marketing budget sensibly.
3. Types of Cookies We Use
Type | What It Does | Can You Turn It Off? |
Essential | Keep you logged in, remember a booking in progress, and keep the Platform secure. | No — Pragyo won't work properly without these. |
Functional | Remember preferences like language, saved Experts, and notification settings. | Yes |
Analytics / Performance | Show us which pages are popular, how long sessions take, and where people drop off (e.g., Google Analytics). | Yes |
Advertising / Marketing | Show you relevant Pragyo ads on Facebook and Instagram, and measure how well campaigns perform (e.g., Meta Pixel). | Yes |
4. Cookies Set by Our Partners
Some cookies on pragyo.com are set by services we work with, not by Pragyo directly:
• Meta (Facebook / Instagram) — to run and measure our ad campaigns.
• Google Analytics — to understand website traffic and usage patterns.
• Payment gateways (bKash, Nagad, card processors) — to securely process payments. These are governed by the payment provider's own privacy and cookie policies.
• Twilio — to power video calls. Twilio may use minimal technical identifiers to keep a call connected.
We don't control these third parties' cookies directly — please check their own policies for more detail.
5. Managing Your Cookie Preferences
• On our website — you'll see a cookie banner the first time you visit. You can accept all cookies, reject non-essential ones, or customize your choices there.
• In your browser — most browsers let you block or delete cookies through their settings menu. Blocking essential cookies may stop parts of pragyo.com from working properly.
• For advertising — you can adjust ad personalization in your Facebook/Instagram settings, and Google offers a browser opt-out add-on for Analytics.
6. Cookies and Tracking in Our Mobile App
The Pragyo app doesn't use browser cookies, but it uses comparable technologies — local storage, device identifiers, and SDK-based analytics for crash reporting and usage tracking — to provide the same functions described above. You can limit some of this through your phone's settings:
• iOS: turn on "Limit Ad Tracking" / adjust App Tracking Transparency permissions.
• Android: turn on "Opt out of Ads Personalization" in your Google account settings.
7. Changes to This Policy
We may update this Cookies Policy as our tools and partners change. We'll post material changes here with an updated "Effective Date", and flag significant changes in the app.
8. Contact Us
Questions about cookies or tracking? Reach us at:
• Email: hello@pragyo.com
• Website: pragyo.com